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At Koi and Pond Centrum Netherlands can of course get the normal product warranty on your purchase and are of course all the rights and obligations of the consumer. These are also easily moved on ConsuWijzer website.
Your product has a defect?
Please send the product back to us with a copy of the invoice and a completed repair form, choose the appropriate warranty form with the product. The warranty form can be found at the bottom of this page.
Sometimes a component is replaced, sometimes you get a new one or we find another solution.
A guarantee gives additional rights to you as a buyer, but always for a fixed period and sometimes with certain conditions (determined by the manufacturer). You always need a receipt and must be the first owner of the product. Apart from these conditions loves Koi and Pond Centre of the Netherlands, of course, to your statutory rights, which we logically observe.
A few specifics:
For lamps following conditions apply.
Although all the lamps have been tested previously, there is always the possibility that the lamp earlier stops burning. The lifetime of lamps is dependent on several factors, such as environmental vibration on and off the lamp, power surges, impacts and development of heat in the unit. For these reasons, we can not guarantee the replacement lamps supplied by us. Which of course immediately upon arrival, we do offer warranty on lamps are not working or broken. Therefore we ask you to check the spare lamp upon receipt. If a lamp is not working or is delivered broken you can make this known within 48 hours after receiving an e-mail. We provide a suitable solution.
If you have a faulty device, enter completely into the appropriate repair form.We have a repair form pond pumps, air pumps and other items.Send it together with the product and the sales receipt to us.
Repair form (pond) pumps
Repair form air pumps
Repair form other articles
You can return the product to:
Koi and Pond Centre Netherlands
Attn. dept. Return and Warranty
9751HW Haren (Gr)